Portalac Terms & Conditions

The following terms and conditions shall constitute the agreement between Portalac (Seller) and Purchaser with respect to the sale of products by Seller to Purchaser. This Agreement incorporates the product type, quantity and shipment date terms set forth in your electronic or written purchase order. All other terms set forth in the purchase order, including but not limited to terms related to express or implied warranties, are superseded and replaced by these Terms and Conditions. In the event of any conflict between the terms contained in the purchase order and these Terms and Conditions, these Terms and Conditions shall control.

Net invoice amount will be due and payable upon receipt of goods for accounts in good standing. Orders may also be prepaid by Check, Cashier's Check, or Credit Card (Visa, MasterCard, Discover or American Express cards are accepted). Portalac does not accept COD orders. For your added security, we use encrypted payment systems on our website so no clear text copies of your credit card number are transmitted over the web. We reserve the right to require a deposit of up to fifty percent (50%) of the order value for all orders over one thousand dollars ($1,000) before beginning production. A late charge of one and one-half percent (1.5%) per month, eighteen percent (18%) per year, will be applied to account balances not paid in accordance with these terms.

Account balances still owing six (6) months after delivery of goods will be declared delinquent and Portalac reserves the right to take any and all collection steps, as we in our sole discretion deem necessary or appropriate, to collect the delinquent balance, up to and including any and all appropriate legal or equitable action. The cost of such collection efforts, including but not limited to attorneys' fees, costs and expenses, will be charged to the customers account.

Pricing may differ from published price-list due to occasional goods cost changes and may not reflect on the web page immediately.

Portalac accepts MasterCard, Visa, American Express, discover.

Sales Tax

Portalac collects sales tax on orders shipped to Minnesota, as well as to other states in some cases of direct drop shipment from a local manufacturer. Buyer is responsible for sales or use tax within own jurisdiction.

Returns and Exchanges

**If your shipment was damaged when you received it from the carrier, please have the delivery driver make a note as to start a "damaged in transit claim". This will allow for faster product replacement in the event that you do received a damaged product.

If you are not satisfied with your purchase, please return it in its original, sellable condition. Portalac will issue a refund, excluding the cost of shipping. No undamaged merchandise will be accepted after thirty (30) days from delivery date. Credit will not be issued on worn or used products. Clearance items are sold as is and are not subject to return. Products eligible for return must be new, unused, unaltered and contain all original product packaging and accessories. Products must be repackaged properly in the original packaging. Products not in original condition will not be accepted for return. No returned merchandise will be credited without a return authorization issued by Seller(*). Simply follow the instructions below:

1. Please contact Portalac Customer Support at 763-542-3155 Monday through Friday, 9 am - 5 pm CT for a Return Authorization Number prior to returning the product. Products will not be accepted or refunded without a return authorization number.
2. Indicate your return authorization number on the packing slip as well as clearly marked on the outside of the package to be returned. Make sure to include your packing slip with your return.
3. Returns must be shipped prepaid and insured directly to Portalac Customer Service at:
   Portalac
   2525 Nevada Ave N
   Suite # 308
   Golden Valley, MN 55427
4. Once we receive your return in as new condition, your payment method will be refunded in 3 to 5 business days

Please contact Portalac regardless of the origin of the package. All returns must be delivered to the address above. Returns made to any other address may not be refunded or could result in additional fees. Handle all returns delicately.

Returns are subject up to 35% restocking fees of sale price. A reversal of payment on a credit card account will result in a 12% fee due to additional costs to Seller.

Please note that there are no returns on custom and made to order products as all these sales are final. If the return or exchange is due to an Portalac error or a damaged product, Seller will pay for the cost of shipping. Be sure to notify both the carrier and Emergency Lite Service Center within 24 hours of delivery to report a damaged package. Please keep all packing materials for use in the return.

Please allow two weeks for your return to be processed.
*PC Boards are not returnable and the sale is final.

Cancellations

Emergency Lite Service Center is doing everything it can to ship your items as quickly as possible and will make every attempt to cancel your order upon request. However, many of our products ship direct from the manufacturer and may be in the process of shipment when you make your request for cancellation.

In the event that you would like to cancel your order, Portalac will need to confirm with the individual manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, Portalac will credit your account. If Portalac is not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact Customer Service for return instructions.

To request a cancellation, please call Customer Service at 763-542-3155.

All cancellation requests must be in writing and e-mail to info@emergencylighting.com. Portalac has established this privacy policy to explain to you how your information is protected, collected and used, which may be updated by Portalac from time to time. Portalac will provide notice of materially significant changes to this privacy policy by posting notice on the Portalac site.